01 How do I place my order?

• Log in to our website and add the desired products to your shopping cart.
• Proceed to checkout and enter your billing information.
• Complete the checkout process to finalize your order.

02 How do I edit my order?

• Once an order is placed, it cannot be edited.
• For help, contact customer support at +91 90425 29635.

03 Can I cancel my order after placing it?

• Orders cannot be cancelled once processed.
• However, contact +91 90425 29635 immediately to check if cancellation is possible.

04 What if I receive damaged or incorrect items?

• Contact +91 90425 29635 with your order number and photos (if possible).
• We will arrange a replacement or refund.

05 How do I change or update my shipping address?

• You can request an address change before dispatch by calling +91 90425 29635.

06 How will I receive confirmation that my order has been placed?

• You will receive confirmation via SMS or app notification after placing your order.

07 Will I receive updates about my order?

• Yes, you will be notified at each stage: order confirmation, processing, shipping, and delivery.

08 How can I contact customer support?

• Call +91 90425 29635 for any help or inquiries.

09 How do I get a refund?

• If your item is damaged or missing, contact +91 90425 29635 with order details.
• We will process your refund promptly.

10 Why was my order declined or canceled?

• This may happen due to failed payment or an incomplete transaction.
• Please verify your payment method and try again.

11 What payment methods do you accept?

• We accept Visa, MasterCard, RuPay, UPI, Net Banking, and other secure options.

12 Tamil Nadu: 1 to 4 days

• Tamil Nadu: 1 to 4 days
• Other Indian states: 2 to 7 days

13 Can I place an order for someone else?

• Yes, just enter their correct shipping address and contact number during checkout.

14 Can I place a bulk order?

• Yes! Contact sales@kvpkadai.com to discuss your bulk order needs.

15 Do I need to create an account before purchasing?

• No, guest checkout is available.
• But creating an account gives you access to exclusive offers and faster checkout.

16 Can I track my order?

• Yes. After dispatch, you’ll receive a tracking number from our courier partner.

17 Is it safe to enter my card details on your site?

• Yes. Our website uses encrypted and secure payment gateways like Razorpay and Cashfree.

18 Can I use multiple payment methods for one order?

• No. Only one payment method can be used per order.

19 Can I get support for payment issues?

• Absolutely. Call +91 90425 29635 for payment-related help.

20 Do you offer Cash on Delivery (COD)?

• No, we currently do not offer Cash on Delivery.
• All orders must be paid online using our available secure payment methods.
• For any questions, please contact us at +91 90425 29635.